When natural disasters strike, rapid coordination between agencies is the difference between chaos and control. In early 2025, Chile faced one of its most severe emergencies in recent history: widespread wildfires spreading across multiple regions, threatening communities, infrastructure, and national security.

The Chilean Armed Forces, working alongside civil protection agencies, required a critical event management system that could bridge communication gaps, coordinate scarce resources, and give commanders real-time visibility of operations across land, air, and sea.

Stark Systems responded with Nexus — our secure, scalable Incident Management System — to empower the Chilean military with the tools they needed to respond faster, smarter, and with greater precision.

The Challenge

Chile’s geography makes crisis management uniquely difficult:

• Emergencies often span mountains, coastline, and urban areas simultaneously.
• Multiple branches of the Armed Forces and civil agencies must share information in real time.
• Specialist skills — such as aviation crews, medical teams, and engineering units — are distributed across the country.

During the wildfires, commanders needed to:

1. Instantly declare major incidents across regions.
2. Locate and request specialist military and civilian resources (e.g., firefighting aircraft, medical teams).
3. Ensure secure communications that reached every on-duty and on-call commander, even when personal devices were on silent.
4. Track deployment and resource effectiveness in real time.

The Nexus Solution

Within days, Stark Systems deployed Nexus across the Chilean Armed Forces emergency operations. Key features included:

• Multi-Agency Notification
  Commanders could trigger a major incident alert across the Army, Navy, Air Force, and civil agencies with a single action, ensuring no time was lost.
• Skillset Identification
  Nexus integrated with rostering systems to pinpoint available personnel with specialist training — from pilots and medics to logistics experts — and mobilise them instantly.
• Secure, High-Priority Alerts
  Nexus overrode device silent modes, ensuring every critical alert reached the right commander, whether they were in the field or off-duty.
• Geolocation Awareness
  Military teams could identify resources closest to the fire line, push geo-specific alerts, and track time spent in hazardous zones.
• Audit & Accountability
  Every communication and deployment was logged, enabling commanders to evaluate effectiveness and report transparently after the crisis.

The Results

The deployment of Nexus delivered transformational outcomes for the Chilean military’s wildfire response:

• Faster Response Times – Alerts cascaded across all branches in seconds, rather than hours through traditional chains of command.
• Optimised Resource Use – Specialist resources, such as firefighting aircraft, were allocated based on real-time availability and location, reducing downtime and duplication.
• Stronger Multi-Agency Collaboration – Nexus enabled seamless coordination with civil firefighting services and local authorities, breaking down operational silos.
• Greater Resilience for Future Events – Post-crisis, commanders confirmed that Nexus provided a repeatable, scalable model for responding to earthquakes, floods, and other natural disasters.

Why Nexus Stood Out

The Chilean military leadership praised three aspects in particular:

1. Speed of Deployment – Nexus was fully operational within a week, with minimal configuration.
2. Security First – Stark Systems ensured compliance with military-grade encryption and data protection standards.
3. Flexibility – Nexus adapted to both military command structures and civil collaboration needs, proving itself as a truly multi-agency platform.

Looking Ahead

Chile’s experience highlights the importance of digital resilience in emergency response. With Nexus, the Chilean Armed Forces are now equipped with a platform that doesn’t just manage critical incidents — it empowers leaders to take decisive, coordinated action when it matters most.

At Stark Systems, we are proud to support the mission of protecting lives, infrastructure, and national security. Nexus is more than a system — it’s a force multiplier in the fight against emergencies.